Frequently Asked Questions
- Q: I tried to send an email message to UCLA, but it
bounced and said to visit this URL. Why?
A: You sent your message to an email address at UCLA that
is handled by the campus SMTP gateway. The gateway disallows direct
connections from residential broadband systems, from other dynamically
allocated IP addresses, or from hosts with "generic" reverse
DNS entries (ie, a variation of A-B-C-D.isp.com for D.C.B.A). Your
message was delivered to one of the gateway machines via such a
connection. You will need to configure your mail client to use your
ISP's SMTP servers, arrange to send your email using a server that
has a non-generic reverse DNS entry, or have your outbound mail host(s)
added to the SMTP gateway whitelist.
- Q: Why can I send email to some address at UCLA without any
problems, but others always tell me to visit this URL?
A: The SMTP gateway servers do not handle email messages for
all UCLA departments. If the mail exchanger (MX) DNS entry for the domain
you are sending email to is pointing to smtp.ucla.edu, any email messages
you send will be processed by the SMTP gateway servers. If the MX
record does not point to smtp.ucla.edu, the email message will not be
handled by the gateway.
- Q: What is a residential broadband IP address?
A: Residential broadband IP addresses are assigned to
customers of Cable and DSL Internet Service Providers from specified
ranges of addresses. Residential customers of an ISP should use that
ISP's SMTP servers. Please contact your ISP if you need help
configuring your email client. If you are a member of the UCLA
community, you may use your Bruin OnLine account to send authenticated
email through the mail.ucla.edu servers. Please see http://www.bol.ucla.edu/services/email/ for assistance configuring
your email client.
- Q: I am using business class broadband service and have
a static IP address. How can I send email to UCLA?
A: We operate a whitelisting service that is available if
your system meets certain criteria. Please contact the helpdesk at
+1-310-267-4357, via email at firstname.lastname@example.org, or use our contact
form for further assistance. To have your system added to the
whitelist, please be prepared to provide the following information:
ip address; mail domain name; and the administrator's name, email address,
and telephone number. Note, only systems with statically assigned IP
addresses will be added to the whitelist.
- Q: How can I find out if my mail server is hosted on
a static IP address?
A: You will need to contact your system administrator for
this information. If he/she does not know, please have them contact your
Internet Service Provider. Most business class connections provide
static addresses but that is not always the case. Please doublecheck
this before requesting to be put on the whitelist.
- Q: What is the difference between a static and a dynamic IP
A: A static IP address is permanently assigned and does not
change. A dynamic IP address is assigned via the DHCP or BOOTP (or some
other) protocol, in a dynamic fashion, usually when a server connects and
is only valid until the "lease" period runs out. Dynamic
addresses are ephemeral and are not guaranteed to be the same each time
you connect. Note, it is possible for a dynamic IP address to be the same
for many days or weeks at a time. This does not mean that it is a static
IP address, and does not make it eligible for the whitelist.
- Q: How long will it take for my server to be
A: It will take at least one business day for your request to
be confirmed. You will receive an email notification indicating the status
of your request when it has been processed.
- Q: I don't think my mail server qualifies to be on the
whitelist. Is there anyway for us to still send email to the ucla.edu
A: If your system does not qualify for the whitelist, you
will need to utilize your ISP's SMTP servers to send email messages to
addresses at UCLA that pass through the SMTP gateway. Please contact
your ISP if you require assistance.
- Q: Who can I contact if I still have questions?
A: You can either email your questions to email@example.com, use our contact form, or call the Bruin OnLine Helpdesk