Delivery Guidelines

The following information will help ensure that email is successfully delivered through the campus SMTP gateway.

NOTE: Following these guidelines is not a guarantee that your email message will be successfully delivered. There may be other reasons for rejection.

These guidelines may be updated at any time. Please check back for updates.

Frequently Asked Questions

Contact Us

The IT Support Center is located in Kerckhoff Hall, Suite 124. If you are not able to visit in person, please phone at +1-310-267-4357. You may send mail via US Postal Service to (please include an email address or telephone number):

IT Support Center UCLA IT Services
BOX 957216, 124 Kerckhoff Hall
Los Angeles, CA 90095-7216

You may send email to help@it.ucla.edu, or use the form below if your messages are being blocked.

If you are requesting that your mail server be added to the smtp.ucla.edu allowlist, please make sure to include the following information: ip address; mail domain name; the administrator's name, email address, and telephone number; and a copy of any bounced email message received. Note, only systems with statically assigned IP addresses will be added to the allowlist.